자격요건         
ㅇ 경력 : 경력 1년이상 ~ 5년이하
ㅇ 학력 : 전문대학 졸업 
ㅇ 외국어 : 
  - 필수 : 영어(상) : Able to communicate without any difficulty

근무조건
ㅇ 고용형태 : 정규직
ㅇ 근무지역 : 말레이시아
ㅇ 근무시간 : 월-일 주중 5일 근무 / 3교대
ㅇ 급여(한화) : 연봉 5,507 ~ 5,931 만원
ㅇ 급여(외화) : 연봉 156,000 ~  168,000 (MYR)

주요업무내용
• To ensure desired customer delight by providing satisfactory response to customer interaction.
• Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.
• Evolve more effective work process for improving customer interactions.
• Constantly monitor & review performance metrics for achievement of objective.
• Contribute inputs towards sales & marketing plans.
• To interface with respective work centre for resolution of complaints.
• Manage resolution of billing queries /Issues.
• To track & ensure closure of complaints.
• To effectively manage Contact Centre operations for constant performance achievements.
• Identify relevant training needs of agents & ensure effective implementation.
• Effectively manage shift operations.
• Interface with IT/HR/ Training/Quality.
• Collate data & generate MIS report.

접수마감 : 2025. 09. 09.

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