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[KOTRA] 말레이시아, Centauri Services and Technology(OKG), Senior Customer Service Agent (6명) (~2025.08.2

등록일 : 2025.06.19조회 : 3

자격요건         
ㅇ 경력 : 무관
ㅇ 학력 : 전문대학 졸업 
ㅇ 외국어 : 
  - 필수 : 영어(중) : 일상 대화 가능, 고객 응대 가능 수준

근무조건
ㅇ 고용형태 : 정규직
ㅇ 근무지역 : 말레이시아
ㅇ 근무시간 : 40 시간 / 5일
ㅇ 급여(한화) : 연봉 3,813 ~ 4,660 만원
ㅇ 급여(외화) : 연봉 108,000 ~  132,000 (MYR)

주요업무내용
• To undertake any tasks delegated by the Assistant Manager/Manager/Supervisor and Overseas BJ team.
• To identify areas for service and procedural improvement and make recommendations to the Assistant Manager/Manager and Supervisor.
• To participate fully in the team, taking part in regular team meetings, buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager /Manager/Supervisor.
• To escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
• To handle all inquiries/issues from global customers.
• To handle complaints and feedback related to websites, products, platforms, and services, etc.
• Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
• Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making.
• Excellent time management: ability to multi-task to solve issue for Customers, while managing time.

접수마감 : 2025. 08. 20.

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