자격요건         
ㅇ 경력 : 경력 1년이상 ~ 5년이하
ㅇ 학력 : 대학(교) 졸업
ㅇ 외국어 : 
  - 필수 : 영어(상) : 교육진행가능

근무조건
ㅇ 고용형태 : 정규직
ㅇ 근무지역 : 말레이시아
ㅇ 근무시간 : 40/주
ㅇ 급여(한화) : 연봉 4,000 ~ 5,000 만원
ㅇ 급여(외화) : 연봉 4,000 ~ 5,000 (MYR)

주요업무내용
- Responsible for the day to day management of the contact centre to ensure that KPIs are met.
- Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers
- Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
- Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere    to the organization’s guidelines and policies.
- Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team      and client.
- Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation,      maintenance and continual improvement of the Quality Management System of TDCX.

접수마감 : 2025. 05. 04.

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