자격요건         
ㅇ 경력 : 경력 3년이상 ~ 10년이하
ㅇ 학력 : 대학(교)
ㅇ 외국어 : 
  - 필수 : 영어(상) : 원활한 업무/소통 가능자

근무조건
ㅇ 고용형태 : 계약직 24개월
ㅇ 근무지역 : 말레이시아
ㅇ 근무시간 : 8 시간 / 5일
ㅇ 급여(한화) : 연봉 4,533 ~ 5,084 만원
ㅇ 급여(외화) : 연봉 128,400 ~ 144,000 (MYR)

주요업무내용
Key Role Responsibilities

- Technical Know-How
  Knowledgeable in products such as Windows, Azure, Cloud, or any related tools/technologies

- Incident Management
  Knowledgeable in IT Service Management process

- Monitor reactive cases owned by internal support organizations
  Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.

- Relationship Management
  Know the customer and understand our customer’s expectations with their reactive support experience
  Focus on critical issues to ensure customer satisfaction
  Set proper expectations with customers for support

- Proactive management of reactive experience
  Acknowledge and respond to customers' requests promptly
  Anticipate risk and escalations based on customer context

- Escalation Handling
  Handle high-risk escalations and gather/analyze information as needed to support the customer
  Understand the cause of the escalation, its business impact, and level of urgency from Customer and other stakeholders
  Ensure clear communication channels are established and documented with the customer and enable effective cross group collaboration

- Critical Thinking
  Work with engineers as needed to investigate the customer issue further to understand the root cause to drive prevention
  Establish a customer obsession approach that puts the customer and the customer operational health in the center

접수마감 : 2025. 04. 07.

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